Satisfaction of university community on in house sourcing (Samara University) versus outsourcing (some selected government universities in Ethiopia)

摘要

Outsourcing noncore activities are the best solution for many organizations. This study was conducted to study the comparative analysis of university community satisfaction on outsourcing in some selected universities in Ethiopia using both primary and secondary data. Samples were taken from students, teachers and support staff of four universities. The research identified that by outsourcing the different non-core services universities were able to enjoy advantages such as improved resource management, administrative burden decreased, decreased staff complains, timely and quality service improved, operational and recruitment cost decreased. The research has also found that students, support staff and teachers of outsourced universities have a higher level of satisfaction than the non-outsourced counterparts. Based on the findings, the researchers recommend that Samara University can better satisfy its community through outsourcing non-core activities.