Customer Effective's Effective CRM

摘要

Making CRM installations successful requires effectively integrating the software with your network and making sure it is usable to both your staff and your customers. To that end, Customer Effective, a Microsoft Gold Certified Partner and implementer of Microsoft Dynamics CRM, has created the User First Design Formula ~(TM) which it uses to define, design, develop, deploy, and enable the CRM product. Using the formula, Customer Effective outlines key measurements and goals to define the client's definition of success, understand their expected business results, and fine tune a project plan to achieve these results.