Does techno-stress justify cyberslacking? An empirical study based on the neutralisation theory

摘要

On the basis of neutralisation theory, this paper associates technology-induced work stress with the engagement in non-business activities while at work. When neutralisation theory is linked to organisational behaviour, the theory states that employees are prone to engage in deviant behaviours in the workplace to balance the difficulties they have suffered. In this context, employees may strive to neutralise the negative consequences of technology-induced stress and feel justified considering that it is their right to engage in deviant behaviours, such as performing non-business activities. Therefore, the aim of this study is to explore the impact of technology-induced stress (techno-stress) on engaging in non-business online activities while at work (minor cyberslacking). To do so, survey method was used and data were gathered from 252 white-collar employees working in the manufacturing sector. Results of the regression analysis suggested that out of three dimensions of techno-stress, techno-invasion is the only predictor for cyberslacking. The practical contribution of this paper is that employers could decrease cyberslacking activities by alleviating techno-invasion level of employees. Recommendations are also offered to draw up policies to cope with techno-stress and cyberslacking.