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Metaphors of Human Thinking for Usability Inspection and Design

机译:可用性检查和设计中人类思维的隐喻

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Usability inspection techniques are widely used, but few focus on users' thinking and many are appropriate only for particular devices and use contexts. We present a new technique (MOT) that guides inspection by metaphors of human thinking. The metaphors concern habit, the stream of thought, awareness and associations, the relation between utterances and thought, and knowing. The main novelty of MOT is its psychological basis combined with its use of metaphors to stimulate inspection. The first of three experiments shows that usability problems uncovered with MOT are more serious and more complex to repair than problems found with heuristic evaluation. Problems found with MOT are also judged more likely to persist for expert users. The second experiment shows that MOT finds more problems than cognitive walkthrough, and has a wider coverage of a reference collection of usability problems. Participants prefer using MOT over cognitive walkthrough; an important reason being the wider scope of MOT. The third experiment compares MOT, cognitive walkthrough, and think aloud testing, in the context of nontraditional user interfaces. Participants prefer using think aloud testing, but identify few problems with that technique that are not found also with MOT or cognitive walkthrough. MOT identifies more problems than the other techniques. Across experiments and measures of usability problems' utility in systems design, MOT performs better than existing inspection techniques and is comparable to think aloud testing.
机译:可用性检查技术被广泛使用,但是很少关注用户的思想,而许多仅适用于特定设备和使用环境。我们提出了一种新技术(MOT),该技术通过人类思维的隐喻来指导检查。隐喻涉及习惯,思想流,意识和联想,话语与思想之间的关系以及知识。 MOT的主要新颖之处在于其心理基础以及通过使用隐喻来激发检查的能力。三个实验中的第一个表明,与启发式评估发现的问题相比,MOT发现的可用性问题更严重且修复起来更复杂。 MOT发现的问题对于专家用户来说也更可能持续存在。第二个实验表明,交通运输部发现的问题比认知演练要多,并且对可用性问题的参考集合有更广泛的覆盖。与认知演练相比,参与者更喜欢使用MOT。一个重要的原因是交通运输的范围更广。第三个实验在非传统用户界面的情况下比较了MOT,认知演练和大声思考测试。参与者更喜欢使用大声思考测试,但是发现该技术很少遇到的问题(在MOT或认知演练中也未发现)。与其他技术相比,MOT发现的问题更多。在系统设计中可用性问题在系统设计中的各种实验和措施中,MOT的性能要优于现有的检查技术,可与大声测试相媲美。

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