Unmet health‐care needs and human rights—A qualitative analysis of patients complaints in light of the right to health and health care

摘要

This study focuses on patient complaints from a human rights perspective. Despite the UN Convention on Human Rights being widely recognized, it has not previously been examined in relation to patients’ complaints on health care. A human rights perspective and the right to the highest attainable standard of health are a major sustainability challenge in health care today. Previous research points to patients’ complaints as a growing concern for health‐care organizations, and the handling of this concern can lead to improvement in health‐care services.