急诊科护患纠纷的相关因素及预防措施

摘要

Objective Through analize the extant and latant factors of nurse-paitent disputrs in emergency department, to duce its occur ence. Methods In Emergency Department of chengdu University af iliated hospital studies nurse-paitent disputrs records for five years. Conclusion The patients of the hospital to expect too much to the hospital, insuf icient of the skil level and quality of services, nurses working pressure in itself is too large, short of a strong awareness of the law in emergency department nurses is the main reason for the dispute lies. Hospital nurses should be strengthening the moral, technical, legal quality, the promotion of nurse-patient groove,so as to reducetheincidence of disputes.%目的：通过对急诊科护患纠纷现存及潜在因素的分析，以减少急诊科护患纠纷的发生。方法对成都大学附属医院急诊科5年来发生的护患纠纷记录进行回顾研究。结果患者对医院期望过高，护士的技术水平及服务质量不足，护士本身工作压力过大，法律意识不强是急诊科护患纠纷的主要原因所在。医院应通过加强护士道德、技术和法律素质，促进护患沟通，以减少纠纷的发生。