信息系统使用对企业员工绩效影响的实证研究

摘要

Information system usage is a necessary condition for improving the business value of enterprise information system.Prior researches with regard to the relationship between system usage and individual performance have been inconsistent.Some researches conclude that system usage has a significant positive or negative effect on individual performance;other researches do not confirm the relationship.In order to confirm the relationship between system usage and individual performance,we conduct research models based on system usage and human dynamics theory.An empirical analysis is conducted by using the log data and performance evaluation data of 100 information system users and we hope to find the impact of system usage on job performance under different measurement models,different genders and work-ages.The results indicate that:(1) when using different definitions and measurement models of system usage,the relationship between system usage and individual performance shows the obvious diversity;(2) as more measurement angles are applied to system usage,the impact of frequency of system use on job performance starts to emerge;duration of system use always has a non-significant effect on job performance;system features use always has a significant positive effect on job performance;burstiness of system use always has a significant negative effect on job performance;(3) gender and work-age moderate the relationship between system usage and job performance.%信息系统使用是实现信息系统商业价值的必要条件.现有研究发现信息系统使用对个人绩效有正向、负向或没有影响等三种截然不同的结论.为了进一步明确两者之间的关系,基于信息系统使用和人类行为动力学理论,使用企业100名信息系统用户的访问日志和绩效考评等客观数据,分析不同测量指标、不同性别和不同工龄情形下,信息系统使用对企业员工绩效的影响.研究结果表明:第一,选择信息系统使用的不同内涵和不同的测量指标,将导致信息系统使用与企业员工绩效之间关系的差异;第二,随着测量角度的增加,用户的信息系统使用频率对员工绩效的影响由不显著到显著;使用时间对员工绩效的影响始终不显著;使用功能数量则始终显著正向影响员工绩效;阵发性则始终显著负向影响员工绩效;第三,性别和工龄调节信息系统使用与企业员工绩效之间的关系,这也是导致两者关系研究结论不一致的原因.