现代物流服务业管理绩效提高与评价的研究

摘要

The development of modern logistics has become an important symbol of national comprehensive national strength,combined with the actual development of logistics enterprises,as well as the quality management and performance man-agement.The ideas and methods of management performance improvement and evaluation on the modern logistics service industry are advocated according to the enterprise organization and management,the human resources management,the technology and in-formation management,the customer and market management,the quality of service management.%现代物流业发展水平已经成为一个国家综合国力的重要标志，结合物流企业发展实际，遵循质量管理、绩效管理的原则，从企业组织管理、人力资源管理、技术与信息化管理、顾客与市场管理、服务质量管理五个方面提出了现代物流服务业管理绩效提高与评价的思路和方法。