Organizational trust and emotional intelligence: An appreciative inquiry into the language of the twenty-first century leader.

摘要

Emotional intelligence, a concept rooted in the theory of social intelligence, explains why the most highly intelligent, highly skilled, executive may fail where a less intelligent individual with fewer skills may be successful, if the less intelligent individual's emotional intelligence is greater. Robert Solomon (1996) wrote, "emotions are essential to ethics and emotional sensitivity, rather than only rationality and observing rules...we might say that too much is made of the role of knowledge in leadership and not enough of such emotional features as trust and loyalty...trust, in other words, is an emotional relationship, as is leadership". Succinctly put, leadership is an emotional relationship of trust. This study explored the relationship between emotional intelligence and organizational trust.