The impact of moral reasoning on the performance of salespeople.

摘要

Cognitive Moral Development theory was first developed by Jean Piaget in order to explain the mental processes that occur when deriving meaning from experience. From this theory, Lawrence Kohlberg developed the hypothesis that the higher the moral reasoning, the higher the ethical decision. Previous studies suggest that the sales representative works in an environment that is prone to unethical behavior. Examples of this unethical behavior include lying to the customer, not keeping promises and selling ineffective solutions. Researchers suggest that this damaging behavior has been largely attributed to the relative isolation and high pressure that the sales representative experiences in the field. As a result, this behavior can lead to a large variety of consequences that can have a marked impact on a company's performance and financial success. The consequences to the company and the sales representative include loss of customer trust, employee turnover, reduction in repeat business, and lawsuits.; To avoid these outcomes, sales managers have a fundamental need to identify mechanisms that increase ethical decision-making. A first step is to understand the relationship between sales performance and morality in the decision making process in the sales environment.; The objective of this study was to provide a first order assessment of the existence of a relationship between sales performance and moral reasoning. Specifically, the study assessed whether or not sales representatives in an international pharmaceutical company, had a positive relationship with cognitive moral development based on their three-year average sales quota achieved. Demographic variables; income, education, years of sales experience and ethics training were also analyzed to determine if there is any relationship with cognitive moral development.; The survey data was gathered from a sample of 63 sales representatives in an international pharmaceutical company. The sales representatives completed two questionnaires. The Defining Issues Test-2, which measures the mental processes that sales representatives use when faced with moral dilemmas and a self-reported demographic questionnaire to gather information around income, performance, education and ethics training.; Findings indicate that there is no correlation between a sales representative's performance and cognitive moral development. While previous research has indicated that demographic variables such as income, education, both major and highest degree earned and years of experience, have a positive relationship with cognitive moral development, this study was not consistent with these findings. The one variable, participation in formal ethics training did show a significant relationship with cognitive moral development among sales representatives. This suggests that participation in ethics training increases the likelihood of a sales representative having a higher level of moral reasoning.