封面
Acronyms and Abbreviations
中文摘要
英文摘要
目录
Chapter 1 Introduction
1.1 Background Of The Study
1.2 Purpose of The Study
1.3 Significance of the study
1.4Practical Significance
1.5Problem Statement
1.6Research Questions
1.7. Research Objectives
1.8.Concepts and Variables of the Study:
1.9Disposition Plan of The Thesis
1.10 Chapter Summary
Chapter 2 Literature Review
2.1 Introduction
2.2Relationship Marketing
2.3 Relationship Marketing in Services
2.4 Bank Marketing
2.5 Cross Selling
2.6 Cross Selling in Banks
2.7 Cross Selling Performance:
2.8 Perceived organizational support to Cross Selling:
2.9 Leader Member Exchange:
2.10 Direct Antecedents of Cross Selling Performance:
2.11 Chapter Summary
Chapter 3 hypothesis and the Hypothesized Model
3.1 Introduction
3.2 Effects of Perceived Organizational Support To Cross Selling
3.3 Effects of LMX
3.4 Effects of Cross Selling Motivation:
3.5 Effects of Self Efficacy
3.6 Effects of Cross Selling Role Clarity:
Chapter 4 Research Methodologies
4.1 Introduction
4.2The Research Approach
4.3Philosophical Background of the Research
4.4Research Purpose
4.5.Research Strategy
4.6The Study Instrument
4.7Data Collection
4.8Reliability and Validity of The Measurement Scales
4.9Statistical Analyses
4.10 Chapter Summary
CHAPTER 5 RESULTS
5.1 Introduction
5.2.Sample Demographics
5.3Bivariate Correlations:
5.4Measurement Model Results:
5.5Results of the Structural Model:
5.6.Hypothesis testing Results
5.7 Mediation Tests:
5.8 Additional Analysis
5.9 Chapter Summary
CHAPTER 6 DISCUSSION
6.1Discussion
6.2Key Findings of the Study
6.3Managerial Implications:
6.4Limitattions And Research Directions
致谢
参考文献
Appendix I\(Questionnaire\)
APPENDIX IISEM Output