A Causal Attribution Approach to Work Exhaustion: The Relationship of Causal Locus, Controllability, and Stability to Job Related Attitudes and Turnover Intention of the Work Exhausted Employee

摘要

The operational definition most widely used in work exhaustion research is the three-component model of job burnout developed by Maslach and Jackson (1981, 1986). They define job burnout as a psychological syndrome of emotional exhaustion, depersonalization, and diminished personal accomplishment that can occur among individuals who work in human services. Emotional exhaustion refers to feelings of being emotionally overextended and depleted of one's emotional resources. Depersonalization refers to a negative, callous, or excessively detached response to other people, who are usually the recipients of one's service or care. Diminished personal accomplishment refers to a decline in one's feelings of competence and successful achievement in one's work.