Building a Methodology to Assess the e-Government Transformation Success

摘要

This study develops a methodology to evaluate the weights of probable factors which might be effective in the success of e-government transformation by using a sample obtained from two different stakeholder groups in four central and four local Turkish public institutions. One stakeholder group contains the citizens using the services provided by e-government (external stakeholders) while the other contains the workers of public institutions providing these services (internal stakeholders). The study develops its methodology in a way to create a common data gathering tool (survey) which can be used for both groups. The reason of this approach is to create an opportunity for the researchers to clearly compare and contrast the perspectives of these two different groups.