USAGE OF STUDENT AND ADMINISTRATIVE MANAGEMENT SYSTEMS (SAMS) A case study of user perceptions at an Australia university

摘要

Student and Administrative Management Systems (SAMS) have been widely implemented in educational institutions and universities worldwide. SAMS is designed to assist and improve performed by administrators, academics, and students. However, with widespread usage of these systems in universities throughout the world, the evaluation of the task-enhancing features of such systems to users becomes critical. The objective of this study is to explore the use of SAMS as perceived by users as; academics, administrative staffs, system administrators, and students in Australia university (AU). The examination uncovered the difficulties associated with SAMS usage and resultant actions undertaken by users. These users were facing more difficulty to use the systems due to such the misfits from the implementation and organization setting. In respond, workarounds take place when the system can not delivery or support to the usage.