The Impact of Business Intelligence Adoption on Organizational Performance Among Higher Education Institutions in Malaysia

摘要

Business Intelligence (BI) ideally provides organizations that embrace them with immerse impact. Very few researches have empirically assessed these claims. There are limited studies of its impacts on organizational performance in the context of higher education institutions (HEIs) in developing countries. The study aims to develop a conceptual framework for the impacts of BI adoption on organizational performance among higher education institutions. A conceptual framework was developed using the Kaplan and Norton's balanced scorecard (BSC).