Research on influencing factors of university library readers' satisfaction based on factor analysis

摘要

Accurately obtaining readers' satisfaction is great significant to improve the service level of library, on the basis of the United States Libqual+TM evaluation system, we design the readers' satisfaction survey of one university library in Yunnan. then we divide the research data into two parts, one part used for exploratory factor analysis, extract the factor of the library readers' satisfaction model, the other part used for confirmatory factor analysis, validate the hypothetical model, we get the factors influencing the library readers' satisfaction and the weight of each factor's influence, then make some relevant suggestions to improve the library readers' satisfaction.