This research has the aim to uncover human resource practices in the hospitality industry. This research hopes to support and build insights and theories about the practice of Human Resources. This qualitative research begins with a literature study on HR practices, which will be confirmed through a series of interviews with Human Resources practitioners to get key information, deepening, and important findings. The research found several HR practices which are implemented equally between managers and staffs such as the job designs, training and development. The research also found that specific distinctions applies to Manager role in accordance to the Decision Making and Goal setting. Other relevance HR activities were revealed from the study that can be referred by HR practitioners such as family and staff gathering, implementation of KPI and Balanced Scorecard, also the utilization of Employee Engagement Index and Survey. The research was conducted in the hospitality services industry in South Sulawesi & Bali which can be used as a reference for research into HR practices or research in the next hospitality field. This research can be used as a reference for policy makers or HR practitioners to understand standard practices or choose best practices that can be applied to the development of this field in the future. This study provides new value in the identification of HR practices that are applied to employees and leaders / managers.
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