The Importance of Application Total Quality Management at Higher Education

摘要

This study entitled "The Importance of Application Total Quality Management (TQM) at Higher Education". The objective of this research is to know the implementation and the importance of application Total Quality Management (TQM) at higher education, also the benefits and barrier of application Total Quality Management (TQM) at higher education. This research used qualitative method. The data were gained from Department at Universitas Pendidikan Indonesia through observation, interview, and study documentation. The result of this study reveals that TQM is a vision, which the educational institution can only achieve through long-term planning, by drawing up and implementation annual quality plans, which gradually lead the firm towards the fulfillment of the vision. Through the application of TQM at higher education system that is carried out continuously and consistently, the higher education institutions will be able to win global competition that is very competitive and obtain the benefits that can be used to develop and improve the quality of higher education.