ON-TIME: Improving customer satisfaction through increased capacity and decreased delays

摘要

ON-TIME, a EU funded project led by Network Rail has developed new methods and processes to increase customer satisfaction by increasing the available capacity on the European railway network and decreasing overall delays. In the project, specific emphasis was placed on approaches for alleviating congestion at bottlenecks. Case studies considered included passenger and freight services along European corridors and on long distance main-line networks and urban commuter railways. A key emphasis throughout this project was that the innovations developed should be implementable to solve real-life problems. This case study presents the six innovations of the project delivered by a multi-disciplinary team of 19 partners consisting of Railway Infrastructure Managers, Industry/Supply Chain Companies, SMEs and Academia working together for three years.