Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction. Airport Cooperative Research Program (ACRP) Report 109.

摘要

Airport Cooperative Research Program (ACRP) Report 109: Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction explores innovative airport planning and terminal design that promotes profitable revenue generation and customer satisfaction at a variety of airport sizes and types. The handbook includes consideration of how to potentially improve the airport customer experience through the use of technology and other resources.