Analysis of Changes in Perception of Organizations Quality Maturity

摘要

Quality maturity is a broad topic. It can be referred to, while talking about every living being, including humans, as well as social phenomena or human creations. With regard to the letter, quality maturity from the point of process, project or organisation is discussed [1]. Regardless of whether quality maturity of process, project or whole organisation is taken into consideration, it is unalterably a concept difficult to define in unequivocal terms. It can represent both the status of certain organisation and indicate its trend of changes. This view is included in the definition of maturity by Looy et al. who identify maturity as a measure, which evaluates how excellent are processes and results able to become [2]. Another modern definition describes maturity as a collection of stages, which indicate an anticipated, desirable, or logical course of action, that shapes the state from beginner level to full maturity [3].