Association Between Quality of Antenatal Care Services by Midwife and Maternal Satisfaction in Ciputat Timur Public Health Center

摘要

During antenatal care services in Ciputat Timur Health Center, midwives have difficulties of time management services especially for conducting counseling and pregnant women often could not get laboratory test. The impact of that, the pregnant women could not get the antenatal care services according to the standard. This study aimed to identify association between ANC service quality by midwives and maternal satisfaction in Ciputat Timur Health Center. The method of this research was a quantitative using observational-analytical design with cross sectional approach. Study subject were 4 Midwives and 32 pregnant women which has been observed during ANC service in Ciputat Timur Health Center. The analysis showed that 53,1% the midwives compliance and 46,9% the midwives incompliance of ANC standard. In maternal satisfactory, 75% of pregnant women satisfied and 25% of pregnant women unsatisfied with ANC services. Bivariate analysis showed that the midwives compliance associated with maternal satisfaction for the quality of antenatal care (p=0,041, OR=9,800). It is suggested for midwive in Ciputat Timur Health Center to increase the compliance of ANC services according to the standard of Ministry of Health Indonesia.