Association between quality of family planning services and client's satisfaction level in maternal and child health centers in Port Said city

摘要

Background: Improving quality of care has been a necessary goal for family planning programmes worldwide. Services should be convenient, accessible and acceptable to clients. In addition, it is essential to provide follow-up care to ensure continuity of services and an adequate logistics system to ensure continuity of supplies. Patient satisfaction is reportedly a useful measure to provide a direct indicator of quality in health care. Thus, it is needed to be measured frequentlyAim: To assess the association between quality of family planning services and client's satisfaction level in maternal & child health centers in Port Said city. Subject and Methods: A cross sectional descriptive research design included two main convenient samples were recruited in the study through 5 months, the family planning nurses (20) and clients attending these centers (240). The study was carried out at ten family planning clinics in ten centers representing the five districts of Port Said. Results: Statistically significant difference correlation was found between quality of family planning counseling of nurses practice and their number of received training program, the mean percentage of the client’s (95.4%) were satisfied with family planning services. Conclusions: The number of received training program affects quality of family planning counseling of nurse’s practice, providers of the services and the provided services affect the client satisfaction.