A Study on the Satisfaction of Residents in Wuhan with Community Health Service and Its Influence Factors

摘要

Objective: to analyze the influence factors of the satisfaction of residents in Wuhan with community health service. Method: a random questionnaire survey was taken among community residents in Wuhan to understand the basic personal information of residents, the treatment situation of residents in the community health service institutions, and the satisfaction evaluation of residents on community health service. Results: the overall satisfaction of residents with community health service was 87%. The single-factor analysis indicated that various factors including medical safety, medical technical level, service attitude, medicine price, type of health service items, economy, and timeliness of information influenced the resident satisfaction. The logistic regression analysis indicated that technical level and service attitude of community health service institutions were the main influence factors of resident satisfaction (P<0.05).