Proposal of handing-over support system for nursing-care service with service engineering approach

摘要

Information sharing as typified by the shift handing-over process among employees is important to provide high quality nursing-care service. Service productivity and quality is likely to be improved by supporting information sharing. In this paper, we aimed to propose functional requirements as the first step of developing a handing-over support system. The authors collaborated with the health institute on long-term care for the aged "Wakouen", to display nursing-care service process and conduct an actual condition survey of the handing-over. Finally, we proposed five requirements for the handing-over support system.