Public Service Quality of Village Government In Intergovernmental Relations Perspective

摘要

This article aimed particularly to analyze the quality and the factors affecting the public service quality in village government. The method taken to achieve the objective was descriptive qualitative research. Techniques of collecting data used were interview, observation, and documentation, including through need assessment, questionnaire distribution, and in-depth interview. Techniques of analyzing data used were content and interactive analyses, and supported with quantitative analysis to find out the service quality. Considering the research conducted, the following results could be found: firstly, quadrant A was service quality criteria/attributes becoming the main priority to improve for its quality. Secondly, the factors affecting service quality of village government were village government's apparatus resource, institution, standard operational procedure uncertainty, society, and less optimum authority.