Quality of Work Life and Employee Outcomes: A Survey of Employees in Hotel Business

摘要

In this paper, we discussed the relationship between Quality of Work Life and employee outcomes in China. We used organizational commitment and organizational citizenship behavior (OCB) to reflect employee outcomes. By employing several statistics techniques, such as factor analysis, reliability and validity analysis, the data of questionnaires has been analyzed. The results show that there is a significant positive relationship between QWL and all the indicators of employee outcomes (Organizational Commitment and OCB).