Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?

Kim Taegoo (Terry); Karatepe Osman M.; Lee Gyehee; Lee Seungjae; Hur Kyungsuk; Xijing Cui

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Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?

机译：旅馆员工的工作生活质量是否能调动心理资本对工作成果的影响？

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摘要

Purpose - This study aims to investigate quality of work life (QWL) as a partial mediator of the impact of psychological capital (PsyCap) on service recovery performance (SRP) and turnover intentions (TI).

机译：目的-这项研究旨在调查工作质量（QWL）作为心理资本（PsyCap）对服务恢复绩效（SRP）和离职意图（TI）影响的部分中介。

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来源
《International Journal of Contemporary Hospitality Management》 |2017年第6期|1638-1657|共20页
作者
Kim Taegoo (Terry); Karatepe Osman M.; Lee Gyehee; Lee Seungjae; Hur Kyungsuk; Xijing Cui;
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作者单位

Kyung Hee Univ, Coll Hotel & Tourism, Seoul, South Korea;

Eastern Mediterranean Univ, Fac Tourism, Gazimagusa, Turkey;

Kyung Hee Univ, Coll Hotel & Tourism, Seoul, South Korea;

Kyung Hee Univ, Coll Hotel & Tourism, Seoul, South Korea;

Kyung Hee Univ, Coll Hotel & Tourism, Seoul, South Korea;

Kyung Hee Univ, Coll Hotel & Tourism, Seoul, South Korea;

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原文格式 PDF
正文语种 eng
中图分类
关键词
Psychological capital; Quality of work life; Hotel employees; Turnover intentions; Service recovery performance;

机译：心理资本;工作生活质量;酒店员工;离职意图;服务恢复绩效;

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2. Mitigating Effect of Psychological Capital on Employees’ Withdrawal Behavior in the Presence of Job Attitudes: Evidence From Five-Star Hotels in Malaysia [J] . Zhen Yan, Zuraina D. Mansor, Wei C. Choo Frontiers in Psychology . 2021,第a期

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3. Does Job Embeddedness Mediate the Effect of Work Engagement on Job Outcomes? A Study of Hotel Employees in Cameroon [J] . Osman M. Karatepea* amp, Ronate Ndiangang Ngecheb Journal of Hospitality Marketing & Management . 2012,第4期

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6. Mitigating Effect of Psychological Capital on Employees’ Withdrawal Behavior in the Presence of Job Attitudes: Evidence From Five-Star Hotels in Malaysia [O] . Zhen Yan, Zuraina D. Mansor, Wei C. Choo, 2021

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Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?

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