(473)THE QUALITY OF HIGHER EDUCATION AND STUDENT FEEDBACK: EMPIRICAL FINDINGS FROM THE MASTER’S DEGREE PROGRAM IN SECURITY MANAGEMENT

摘要

The purpose of this article is to increase the knowledge of the quality of higher education in securitymanagement based on student feedback. The literature includes knowledge of quality of highereducation and utilizing student feedback in managing it, however very little empirical knowledge existson this phenomenon in the context of security management education. Thus, there is need to examinethis issue further in security management education context. The present empirical qualitative study isbased on analyzing student feedback obtained from students of the master’s degree program ofsecurity management. As a result, this article proposes a model of factors affecting positively thequality of higher education. Seven factors were identified, and they are teaching as coaching,authentic development of organizations, independence in combining theory and practice, studentsinstructing each other, working in small groups, clear and detailed instructions, and intensive key notelectures.