Winning Hearts and Minds in High-Reliability Industries: The Role of Human Performance in Persistent Front-Line Behavior Change

摘要

Within high-reliability industries, traditional approaches to safety behaviour change using conventional pedagogical methods of teaching often fail at achieving persistent and lasting results on the front-lines. A drastic step change is needed to address outdated practices for a group of industries beset with 'safety fatigue'. By leveraging evidence-based countermeasures and tools developed in the military, sports and cognitive psychology, and other high-performance fields, safety becomes embedded within a self-improvement approach rather than an edictal and prescriptive introduction of procedures. The results of this approach from a number of high-reliability and high-risk companies demonstrate the effectiveness over traditional more prescriptive approaches to front-line behaviour change. This paper clearly demonstrates that by making safety a by-product of high-performance, presenting countermeasures as individual tools within an individual's arsenal, and resonating with the target audience; persistent behaviour change in high-reliability industries can be achieved.