(673) MEETING STUDENTS' EXPECTATIONS IN A CHANGING TEACHING AND LEARNING ENVIRONMENT - A STUDY ON STUDENT PERCEIVED SATISFACTION

摘要

The Post-Graduation Program in Translation at Universidade Autonoma de Lisboa has been held foreleven years, seven of which in the traditional face-to-face format and the last four in a b-learning andeLearning format. This experience has provided us with a perception of difficulties felt by bothstudents and lecturers into adapting their expectations and attitudes to this new learning environment.In fact, some lecturers still have not internalized that an eLearning environment demands a newapproach to both their teaching methodologies and strategies and their profile. On the other hand,some students are still unaware of the need to adapt and act according to a new learning experiencethat requires a different posture and commitment. Considering that many identify as shortcomings thelack of face-to-face communication and group spirit, this academic year an innovating approach will beimplemented so as to bridge these gaps. Firstly, most sessions will be recorded using a VirtualLearning Environment (WizIQ?) allowing all students to attend and participate, as well as be able toview the session whenever they wish. Each recorded session will end with a question that studentsmust answer orally or in the seminar forum. Moreover, a chat will be available for pair work whichstudents can use at their own discretion. To promote group spirit, a forum and a chat will be open inMoodle for students only. Additionally, a Facebook group will be created where daily posts by lecturerswill inform students of various themes pertaining to the program;;students are required to comment atleast one post each week and they can also post news themselves. Moreover, students will be askedto create a wiki, where they can save and share resources as well as monitor different versions of theirwork. These wikis will be linked to a class wiki, so that all students may have access to all wikis.Considering that, from a sociocultural point of view, knowledge is produced based on dialog andinteraction, these therefore play an important role in the learning process, including when that processtakes place in a computer-mediated environment (Stevenson, M. & Hedberg, J., 2013). ComputerSupported Collaborative Learning (CSCL) has analyzed how tools influence communication and thebuilding of knowledge (Stahl, Koschman & Suthers, 2006). Based on these studies, we aim to carryout a qualitative exploratory study based on semi-structured interviews to students that attend thisprogram so as to understand their perceived satisfaction in terms of the program and the usefulness ofthe tools introduced in this academic year. This will be the first stage of a medium-term study onperceived satisfaction concerning the use of electronic tools for learning (including blended andeLearning formats), which will later include lecturers and students attending other cycle programs.