The Consequences of Workplace Bullying Toward Employee Organizational Citizenship Behavior

摘要

Pleasant or unpleasant experiences in the workplace appear to have an immense impact on organizational citizenship behavior. This study comes up with two research objectives. First is to find out the consequences of workplace bullying toward employee organizational citizenship behavior. Second is to find out the determinants of organizational citizenship behavior based on typical of workplace bullying such as work related bullying, personal bullying and physical intimidation. There were 150 public service employees involved in this study. The results showed that workplace bullying negatively impacted toward organizational citizenship behavior. Based on stepwise analysis, it showed that work related bullying; personal bullying and physical intimidation were contributed to decreasing of organizational citizenship behavior. Implication of this study are expected to provide an understanding of how workplace bullying impacted to employee organizational citizenship behavior and it could be the guidelines for the policy makers for implementation of better human resource policy.