Are all Critical Success Factors in ERP Implementation Created Equal?

摘要

This study identifies ten potential critical success factors (CSFs) in Enterprise Resource Planning (ERP) Systems implementation from ERP and IS literature and examines the application of these factors in eight projects. ERP systems promise to provide an off-the-shelf solution to an organization’s information needs. Implementation of ERP projects has proven difficult, complex, costly and time consuming. ERP projects require most organizations to change existing business process and to adopt one of several standardized processes provided by the ERP system. Findings show choosing the right project manager, training and a champion were significant to project success. Establishment of a project headed by a project manager, the use of consultants and the use of a steering committee did not differentiate successful and unsuccessful projects. Integration of ERP planning/business planning, reporting level of the project manager, involvement of general manager and the role of management in reducing user resistance were not supported.