Identifying Features for the Improvement of IoT Services: A Kano Model Approach

摘要

This paper aims to identify what new features need to be improved in the IoT services implemented in the Jakarta Smart City platform. We use sequential steps to construct the Kano Model and first define 10 attributes representing features as recommended improvements for the future IoT. The relevant survey was conducted among institutional users of the IoT services under the platform of the Jakarta Smart City. The findings show that 2 attributes fall into the category of Must Be, which are strongly expected by the users. These are the features that improve working productivity and efficiency and those that guarantee security and privacy. The rest of the attributes fall into the category of Indifferent, which users do not consider as significantly affecting their satisfaction in the future.