Business Process Management System Implementation Model for Improving Employee Performance

摘要

Business Process Management Systems focuses on the development of the company's business processes in improving the relationship between the customer and the supplier (supply chain management) to fulfill customer demand. This process focuses on understanding the needs of the company's business processes to improve employee performance. The purpose of the study was to define business process management systems implementation model that can be used to measure employee performance improvement. The research methodology used the literature study, observations, questionnaires, and analysis of data using factor analysis. Results obtained from the research is a new factor analysis and indicators that can be used as a basis business process management systems implementation model for employee performance measurement model. Thus it can be concluded that in this study, the example of the company used in the study has an inadequate business process management system so that the results of this study produce a business process management implementation model that can be used as a benchmark in improving employee performance in a better direction.