Collaboratively Developing an Asset Management System in Highways England Area 9

摘要

In addition we will consider the three different perspectives: Perspective 1 YOUR 'SHOES', look at the situation from the implementer's position (your role) and ask, what do I want, what is important to me from this change? Perspective 2 END USER 'SHOES', the implementer puts themselves in the shoes of the people affected by the change. Not just to think what it is like to be in their shoes but actually to experience the situation as the people undergoing the change. Perspective 3 BUSINESS 'SHOES', stand back and experience the situation as a detached observer, as a fly on a wall looking down on the activities to relate them to the business as a whole.