SYSTEMS FAILURES - ANALYSING STAKEHOLDER INFLUENCE THROUGH CASE HISTORIES

摘要

One way to understand systems failures is to examine them from different stakeholder perspectives. Decisions are influenced by stakeholders' immediate environments and by their awn individual motivations. By examining their interactions and decision processes, it is possible to establish why risks were taken or warnings were not heeded. A way of analyzing failure phenomena by creating Case Histories is currently being developed which collates and analyses data, using a simple technique. In this way, by moving further than the standpoint of the project manager, the wider environment of the system is examined. A case study is presented to show how the technique may be applied.