Corporate Culture in Line with Business Process Orientation and Its Impact on Organizational Performance

摘要

Business process orientation can be interpreted as the organizational approach making business processes the platform for organizational structure, strategic planning, and information technology. While recent research focused on the question whether process-oriented organizational design impacts firm performance, there is a lack of studies measuring the construct of process orientation by means of whether the process approach is actually lived in the organization. This paper empirically explores the relationship between a corporate culture in line with business process orientation and firm performance in industrial settings. The empirical evidence indicates that firms which actually live the process approach are outperforming other firms in terms of financial firm performance, delivery time, and delivery reliability.