Impacts of Business Process Orientation on Creation and Retention in Business Process-Oriented Organization: Empirical Study in an Automotive Company

摘要

The aim of present study is to analyze effects of business process orientation on creation and retention of process-oriented organization with regard to executive methods of business process reengineering and business process management. Standard questionnaire was designed to evaluate these variables. After ensuring validity and reliability of the questionnaire by confirmatory factor analysis, it was distributed among a sample size (n = 183) involving managers, authors, experts of systems unit, experts of information technology and experts of strategic planning in main companies of Iran Khodro Industrial Group. Research method of present study is descriptive-correlational and path analysis method was used to test research hypothesis. Model results obtained from present study indicated that process orientation has positive and direct effect on all subsequent variables. On the other hand, business process reengineering affects creation and business process management influences retention of process-oriented organization.