eMail Mining: Knowledge intensive process discovery through e-mails

摘要

Process-Oriented Knowledge Management aims at identifying, modeling, analyzing and refining Knowledge Intensive Processes (KIP). The amount of knowledge embedded in the execution of the activities within these processes constitutes the essence of organizational knowledge, what makes the discovery of the KIP relevant as primary support for knowledge management. Information shared while using collaborative tools - such as e-mails - are important sources for understanding KIP. This paper presents eMail Mining, a method for the automatic discovery of relevant information that characterizes knowledge intensive processes, from the informal exchange of existing knowledge in e-mails.