IT User Satisfaction in Academia:A Comparison Across Three Student Types

摘要

This study utilized critical incidents and open-ended surveys to develop a focused information technology (IT) usersatisfaction survey for use in academia. The resulting Likert-type scale survey was administered to 122 individuals enrolledin three different MBA programs - traditional, distance-learning, and executive – at a large university. Hypothesis testingemployed ANOVA and SEM. The results suggest that IT user satisfaction differs among these student groups, and IT usersatisfaction positively influences satisfaction with the academic program. Contributions of the study include an examinationof IT user satisfaction in an academic setting and an investigation of the ways in which IT impacts the education processacross different program types.