Method and system for remote quality of experience diagnostics based on a traffic signature determined from analyzing subscriber data and traffic flow performance statistics

摘要

A method and system for remote diagnostic of Quality of Experience (QoE) for a subscriber on a computer network. The method includes: reviewing a plurality of traffic flows associated with a subscriber to determine performance statistics correlated with each of the traffic flows; determining subscriber data related to the subscriber associated with the plurality of traffic flows; analyzing the subscriber data and performance statistics to determine a traffic signature associated with the plurality of traffic flows; retrieving a plurality of known traffic signatures associate with QoE issues; determining whether the traffic signature matches any of the plurality of known traffic signatures; and diagnosing the QoE issue based on the match of the traffic signatures.