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A system, method and article of manufacture for operational maturity process assessment via capability level determination in a user administration process area
A system, method and article of manufacture for operational maturity process assessment via capability level determination in a user administration process area
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机译:通过用户管理过程区域中的能力级别确定来进行操作成熟过程评估的系统,方法和产品
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摘要
A system, method, and article of manufacture consistent with the principles of the present invention are provided for determining capability levels of a user administration process area when gauging a maturity of an operations organization. First, a plurality of process attributes are defined. Next, a plurality of generic practices are determined for each of the process attributes. The generic practices include base practices such as receiving information from human resources regarding employee events, adding users to a plurality of systems, changing user information on each of the systems, deleting user information on each of the systems, and/or notifying parties periodically of a user administration status. Thereafter, a maturity of an operations organization is determined based at least in part on the achievement of the generic practices.
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