A SYSTEM, METHOD AND ARTICLE OF MANUFACTURE FOR DETERMINING CAPABILITY LEVELS OF A MONITORING PROCESS AREA FOR PROCESS ASSESSMENT PURPOSES IN AN OPERATIONAL MATURITY INVESTIGATION

摘要

A system, method and article of manufacture for determining levels of ability of an area of ​​the monitoring process when assessing the maturity of an organization operations. First, we define a plurality of process attributes. For each of these attributes, determining a plurality of generic practices. These include generic practices include basic practices, such as: checking a current status, collection and documentation of information monitoring, event classification, assigning degrees of severity, impact assessment, analysis of faults, routing errors to correct, matching types of events with respect to a predefined diagnosis and / or corrective procedures, recording events locally and / or remotely, delete messages until the thresholds are met, display status information on at least one bracket in several sizes and in several locations, issuing commands on remote processors, installation and change of local filters and / or remotely, installation and change of thresholds local programs and / or remote analysis of current traffic and sending radio messages. We then calculate a maturity of an organization based on operations, at least in part, the realization of generic practices ..