A SYSTEM, METHOD AND ARTICLE OF MANUFACTURE FOR DETERMINING CAPABILITY LEVELS OF A RELEASE MANAGEMENT PROCESS AREA FOR PROCESS ASSESSMENT PURPOSES IN AN OPERATIONAL MATURITY INVESTIGATION

摘要

A system, method, and article of manufacture consistent with the principles of the present invention are provided for determining capability levels of a release management process area when gauging a maturity of an operations organization. First, a plurality of process attributes are defined. Next, a plurality of generic practices are determined for each of the process attributes. The generic practices include base practices such as analyzing change request priorities, confirming a technical feasibility of a release package, performing release requirements analysis, defining contents of the release package, planning release testing, documenting a release schedule, confirming with involved parties, and/or reporting on a progress of a release plan. Thereafter, a maturity of an operations organization is calculated based at least in part on the achievement of the generic practices.