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A system, method and article of manufacture for determining capability levels ofprocesses for process assessment purposes in an operational maturity investigat ion
A system, method and article of manufacture for determining capability levels ofprocesses for process assessment purposes in an operational maturity investigat ion
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机译:用于确定操作成熟度调查中用于过程评估目的的过程能力水平的系统,方法和制品
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摘要
A system, method, and article of manufacture are provided for determining capability levels of a process area in an operational maturity investigation. A plurality of process attributes are first defined along with a plurality of generic practices for each of the process attributes. Also defined are a plurality of capability levels in terms of groups of the process attributes. Each of the process attributes are then rated based on achievement of the corresponding generic practices. It is then determined which of the capability levels is achieved by a process area. Such determination is based on the rating of the process attributes of the capability levels. Thereafter, the capability level is outputted for gauging a maturity of an operations organization.
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