METHOD FOR REMOTE DIAGNOSTICS AND SET-TOP BOX FOR EXECUTING REMOTE DIAGNOSTICS

摘要

PROBLEM TO BE SOLVED: To reduce required service call (sending a service technician to a customer site) and to reduce shipping charge in a digital subscriber line (DSL) network having a head-end unit and a set-top box having diagnostics software.;SOLUTION: The diagnostics software stored in the set-top box enables the head-end unit to remotely query the set-top box about the current condition of the set-top box. The diagnostics software generates data in response to a request for set-top box identification, a request for a software version, a request for check of television connections, a request for check of I/O ports, a request for check of HPNA networking, a request for check of a usb, and a request for check of systems ICs.;COPYRIGHT: (C)2013,JPO&INPIT