ASSESSING AND MANAGING RISKS OF SERVICE RELATED CHANGES BASED ON DYNAMIC CONTEXT INFORMATION

摘要

A method of assessing and mitigating a risk of a proposed change includes entering a category of the change, filtering risk assessment questions based on the entered category of the proposed change, determining an initial risk based on a dynamic change context, determining at least one high risk factor that is associated with the initial risk, filtering mitigation risk questions based on the at least one high risk factors, and re-determining the risk from mitigation answers to the filtered mitigation risk questions.