MULTI-CHANNEL CUSTOMER SUPPORT AND SERVICE

摘要

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing service and support solutions to a user device. A system is described that provides user centric solution system by connecting a user device to multiple solution channels. This includes receiving symptom information from the user device and combining that information along with diagnostic information from the product to identify the problem. The system can also provide solution options to the user based on the availability of each support channel and the products' or services entitlements and support policies.