METHODS AND SYSTEMS FOR CONNECTED SALES ASSOCIATE SERVICES

摘要

A method and system for providing a connected sales associate service application via a mobile device. The application provides for an integrated platform upon which various tools for providing support to a sales associate are built. The application includes a database of information regarding the sales associates and operational information regarding a retail establishment, and provides a user interface for allowing the sales associate to access a central server for the retail establishment along with multiple additional sales associates on multiple additional mobile devices. The user interface enables the store associate to initialize and conduct VoIP calls with any of the other additional sales associates through each of their respective mobile devices. In addition, stationary user interfaces can be positioned throughout the store to enable customers to request assistance from sales associates.